Negotiation and diplomacy

[Starmix]

Negotiation and diplomacy are parts of business for both the customers and employees. They are very necessary to promote orderliness, peace, and business growth, If there is a malicious action done by a worker towards a customer that angers him or her, the management must take action to resolve the matter and find out the root cause of such kind of behavior. Never apply a monopoly to favor one side, the more problems arise.

As a business owner, set the date for the appearance of the two parties to resolve the matter. Be diplomatic and if possible negotiate with either the customer or employee to settle their conflict. On the other hand, the owner must gather the data, get the variables, and get the findings before setting the conclusions and recommendations so both parties will be reconciled. Whatever the cause, the business owner must compensate them.

 

[Fidelia]

I always make sure that I don't get harsh when I negotiate with customers no matter how down they price me. I just calmly explain why I can only sell at a certain price.

 

[Starmix]

That must be the attitude we have to show to the employees and customers to be calm and diplomatic in negotiating a conflict in case there is one.

 

[eLdavis]

As a business owner negotiation and diplomatic skills are very important for the growth of your business. Having these skills can also help prevent conflicts most times.

 

[Starmix]

As a busiess owner, you must be equipped with the ability to negotiate transactions and be diplomatic with employees and customers. You must maintain your charm too.