Never be harsh to your customers, they might retaliate

[Starmix]

The customers are assets in your business. They bring money to transact with your products. They deserve respect and understanding. They are also observant and vulnerable. As a business owner, you also build good camaraderie to them to be loyal to you and be permanently coming back. It's crucial if hurt them. They will not come back and shift to another business operators operating the same products. It's essential to have unlimited patience for there are also rude and mean customers feeling they are always right. Just train and retrain your workers to avoid a mishap. One business center in my place kicked a customer. The customer broke 4 pieces of glass in a box. But she didn't mean it. She said her arm ached but she was willing to pay but the son of the owner kicked her so hard that she fell on the floor.

The costumer was shocked of the attitude of the business owner's son. After the paid she left crying and limping. The wife told her husband. He was at rage and went to the store and killed the son of the business owner. Lesson learned, never act impulsively to customers.

 

[magnus2022]

You are right! But there is situation where a customer behavior cannot be tolerated! If a customer is trying to paint your business black, you have to stand against that! It will be suicidal if a customer turned other customers against your business.

 

[eLdavis]

When handling customers the business owner has to be extremely sensitive about how they treat them to prevent future issues.

 

[Starmix]

The issue was, the customer was willing to pay and she did pay what she accidentally broke, but the son of the business was so cruel that he kicked the customer so hard. He was also seeking death.

 

[Fidelia]

It is a privilege to have a customer come to patronize you despite the competition. Of what use is it being harsh to them?

 

[Starmix]

It is indeed impractical to be harsh to customers. They deserve respect and politeness from the workers and owners.

 

[Springtime]

Offering good customer service can help to attract customers to patronize your business. Treat them right and they will remember. Even if the customer is not doing the right thing, just ignore him/her, no need to be harsh to him/her.

 

[Augusta]

The thing is that harsh treatment can alienate even loyal customers, causing them to seek alternatives.

 

[Starmix]

The customers must be treated well so they will multiply. They can advertise your business through word of mouth if they like you and inspire them. I treated my customers well by giving them a nice gesture.

 

[Trush Jodie]

The funny part is that the retaliation of the customer that people would hear and spoil your business reputation.

 

[Starmix]

The customers are humans and if the insult is extreme, there's a possibility for a revenge to happen. There are people who cannot accept insult. They are blinded with something that could satisfy their anger, come what may. It's best for a business owner to be understanding and kind to customers.

 

[Kera]

Businesses are supposed to almost pamper their customers to make them feel good and not being harsh on them. That would chase them away.

 

[Starmix]

Business owners must be broad-minded and resilient so they can see the sincerity of their customers. who remain loyal.

 

[kit_hung]

ou are right! But there is situation where a customer behavior cannot be tolerated! If a customer is trying to paint your business black, you have to stand against that! It will be suicidal if a customer turned other customers against your business.

It’s true that customers are important, but not all behavior should be tolerated. There are times when a customer may intentionally spread bad words and damage your business’s reputation. Such a situation should not be ignored, especially if it starts to affect other customers. As a business owner, you should respond wisely without anger, stating the truth and protecting the reputation of your brand. Responding openly and civilly can help restore the trust of other customers. The key is to distinguish between legitimate complaints and deliberate attacks. Build trust with excellent service and transparency, and don’t be afraid to stand up for yourself when necessary.

 

[King Belieal]

Any business person that is harsh to customers, would stand a greater chance of losing all their customers. I mean being harsh to just one customer.

 

[Starmix]

The business reputation will be damaged by one act to a customer. The customer will spread the issue to the community through word of mouth which is crucial for the sales and customer retention. Patience is the key for a business to stay strong.

 

[Fidelia]

How does it even work that business people would be harsh to their customers. I just don't seem to understand how it works.

 

[Starmix]

There are rude sales ladies in the mall especially in the shoes department. I observed one time the sales lady just snobbed the customer when she asked about size 6 for her daughter. I doubt if she came back to that mall.

 

[Stardom22]

Entrepreneurs ought to be very polite and resilient to any kind of customers that they interact while conducting the day to day operations of the businesses.

 

[Starmix]

It is not a wise idea to be harsh to a customer not unless the customer is making trouble by hurting a staff or throwing a tantrum in the business center.