- Thread Author
- #1
Customers trust financial service providers and they are often dealing with the same employee. If the business was using an official WhatsApp number and the employee wishes to contact on another number, should she be trusted?
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Official WhatsApp number for business
- Thread starter neku
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eLdavis
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Having an official number for your business is a good way to help separate your personal life from your business life.
- Thread Author
- #3
I am wondering why the employee suddenly decided to use another whatsapp number, whether there is some risk involved, or it can be used for spreading malware.
Using an unofficial number in financial services should raise caution. Official channels exist to protect customers and create accountability. When communication shifts to a personal number, records and verification become unclear. Trust should rely on systems, not individuals. Sticking to approved contact details reduces fraud risk and protects both the customer and the business.