Retail Business: Should a retail shop disclose to customers where they source their products?

[Min George]

There are instances where some customers ask from the business owner or staff where they source the products they sell.

Is it right for a business to disclose to a customer where they source their products from?

 

[King Belieal]

It generally doesn't make sense for a retailer to disclose their suppliers to a customer. It is a confidential information that can be used to compete against the business.

 

[Trush Jodie]

It depends on the intent the customer has in asking about your supplier. If it is to prove the authenticity of your products, you should disclose your supplier to the customer, otherwise, don't.

 

[Kera]

It is a two sided thing, while it is right to let them know the source of the product they're buying (the producer), it is also wise to keep your supplier only to yourself and not disclose it to competitors so they won't overtake you.

 

[Augusta]

That's not necessary to me. Just buy whatever's you want to buy and forget about how it was sourced

 

[eLdavis]

It will not benefit my business in anyway if i should tell my customers where i source my products, so there is no need telling them.

 

[King Belieal]

It will not benefit my business in anyway if i should tell my customers where i source my products, so there is no need telling them.

Same thing here. I buy raw materials as inputs to produce. The major thing is that I deliver quality and healthy products. I won't answer a customer that asks for my suppliers.