Should I reach out to customers who abandoned their carts?

[King Belieal]

It can be frustrating when customers browse your online store, create a cart and end up abandoning it in the end. For some online businesses, they would reach out to the customer either through email to find out why they stopped and abandoned the cart.

Does it make sense to reach out to a customer that abandoned the cart?

 

[Laurentta]

I don't see anything wrong in reaching out to a customer who abandoned the cart. It could be that the person forgot about the cart.

 

[freelancermaria]

I believe it is perfectly fine to reach out to customers who abandoned their carts by sending them a reminder. Many business owners do this, and there is nothing wrong with it.

 

[Min George]

Just maybe, they might change their mind if the online store reaches out to them. And you don't lose anything by reaching out to them.

 

[eLdavis]

Yes there is notting wrong in reaching out to them, it at the end of the day there is no positive response from them, then it's okay to move on.

 

[Springtime]

No harm reaching out to customers who abandon the shopping carts. Maybe they will respond, and you can find out the reason.

 

[Augusta]

Yeah you can go ahead if you feel the need to. You just have to trust your instincts that it would e helpful to your business

 

[Nomad]

I think reaching out to customers who abandoned their carts can actually help you address the same thing from happening in the future