Time taken to reply to support tickets

[neku]

I have received a payment at an indian crypto exchange and it is not crediting the account since it does not have a provision for receiving payment from foreign companies. Their chat support raised a ticket, but it has not resolved the ticket even after 4 days, How long do companies take to resolve support tickets?

 

[Stardom22]

I have received a payment at an indian crypto exchange and it is not crediting the account since it does not have a provision for receiving payment from foreign companies. Their chat support raised a ticket, but it has not resolved the ticket even after 4 days, How long do companies take to resolve support tickets?

For me l have seen that most online companies take longer time to reply on the tickets submitted on their support tickets. I have even seen one that takes like Seven days to reply the ticket.

 

[eLdavis]

On a normal note I believe it should take at least some hours or within a period of 24 hours on a working day. Though most companies tend to take longer than this but then again it depends on the company.