Visiting office when email requests are being ignored

[neku]

Though some companies claim that they are offering email support, their email customer support is doing exactly the opposite of what is requested. Has anyone else faced this problem of poor customer support? Does visiting the office help to resolve the problem?

 

[Stardom22]

In situations like that whereby the emails on support tickets are not responded, it's better to visit the offices in person for sure.

 

[eLdavis]

Yes i had an issue with one of the financial app i have been using for awhile now, i have sent countless emails but no proper response till now.

 

[neku]

Older citizens are not getting proper customer support online, so they are forced to spend time and money to visit the office. For older people, it is better to invest offline for better customer support.

 

[Suba]

In general, customer service at state-owned companies is lazy about serving customers. They often ignore complaints and difficulties online, via social media, email, WhatsApp, etc. Of course, it would be different if you visited their office in person.

 

[neku]

The problem is not with a state owned company, it is a private company which is not offering proper customer service. Since I am a single migrant from a comparatively poor community, everyone tries to cheat and exploit me.

 

[Springtime]

If the company's customer service does not reply to my enquiry, unless my issue is urgent and must be solved, I won't bother and never patronize them again.

 

[Suba]

The problem is not with a state owned company, it is a private company which is not offering proper customer service. Since I am a single migrant from a comparatively poor community, everyone tries to cheat and exploit me.

If it's done by a private company, why don't you protest on social media so that others won't use their products or services? Or perhaps the customer service representative thinks they're richer and looks down on others.

 

[aninditasen]

Though some companies claim that they are offering email support, their email customer support is doing exactly the opposite of what is requested. Has anyone else faced this problem of poor customer support? Does visiting the office help to resolve the problem?

There are many companies in India which rarely solve your problems throughout emails or customer care support. Reliance telecom is one of them.

 

[neku]

Many large companies do not care for their customers, especially those who are not well connected. If the customer complains, these companies will harass the customer further.

 

[Augusta]

That's the way to go if you can't get the needed email support. The next step would be to go to their office