What actions can a business take to make the customers feel that the business is not just about the the customer's money?

[Min George]

Most businesses always make their customers feel that the only thing that binds them with the customer is the money that the customer would pay them. And that is wrong message to send to a customer. What actions would a business do to make the customer feel that they care about the customer beyond the money?

 

[Fidelia]

Don't always talk about transactions transactions the first time you see a customer. Try to create friendship as a customer walks into your shop or approaches you. It makes them feel comfortable and relaxed.

 

[eLdavis]

One way is to show genuine concerns about the customer, ensure that they are satisfied, take note of little things about them as well.

 

[Trush Jodie]

If the business can, they should send the customer birthday wishes. That shows some level of care from the business to the customers.

 

[Augusta]

Anticipate customer needs and offer solutions before they even realize they need them. Listen activelyay close attention to customer concerns and questions

 

[King Belieal]

You can offer free advice and consultations to customers based on your products even when they don't want to buy. It would show them that you care.

 

[Augusta]

Another is fostering a sense of trust, demonstrating genuine care for the customer's needs, and going above and beyond to deliver exceptional experiences.

 

[Stardom22]

When business people would come up to the provision of good customer care services and availing of original goods of high quality then customers would realise the value of their patronage to the businesses

 

[Augusta]

You need to always respond to feedback: Acknowledge feedback, whether positive or negative, and show that you're listening.