What are deep "follow up" activities to win or retain a customer?

[Trush Jodie]

I know that businesses always follow up their customers and potential. But I heard that there is another level of tracking customers that is "deep follow up".

What are the activities that constitute deep follow up to acquire customers and retain them?

 

[Augusta]

This is the process of contacting customers after they have purchased your product or service. The main goal following up is to find out the level of satisfaction among customers about what they purchased.

 

[Kera]

The strategy I've used over the years is to maintain a relationship with my customers. I text, call and even visit my customers. This create a strong bond between us. I even chat them up for feedbacks.

 

[Augusta]

Be transparent in your dealings with customers. Follow through on promises and guarantees. Address mistakes quickly and fairly.

 

[Fidelia]

Some businesses go as far as visitation for the potential customers as part of the follow up activities.