Every business would love to offer 24 hour customer support. It really helps for a business to retain customers and attract new ones. What are the limitations that makes it impossible for a business to offer 24 hour customer support?
What are the limitations to a business offering 24/7 customer support?
- Thread starter Min George
- Start date
The major limitation for a business offering 24/7 customer support is always funding to pay extra two to three staff.
I think it's higher operational costs: Operating a 24/7 service requires significant financial investment, in staffing. Smaller businesses may struggle to cover the expenses associated with maintaining a round-the-clock team.
