What are the things that customer support service staff shouldn't ever do when serving a customer?

[King Belieal]

There are things that should not happen when providing customer support services to a customer as a support staff. What are those things that should be completely unheard of in providing customer support services?

 

[Springtime]

A customer service staff should never be rude to a customer. Such unfriendly gesture will send customers away.

 

[magnus2022]

There are things that should not happen when providing customer support services to a customer as a support staff. What are those things that should be completely unheard of in providing customer support services?

A customer care staff should not connive to scam or exploit his employer with a customer. There are many instances where customer care staff acted against the interest of his employer with a staff.

 

[Kross]

Customer care staff should never send a message that they don't have full knowledge of the programs and activities in the business organization.

 

[eLdavis]

They should never look down on a customer or consider their complaints or problems less important to handle.

 

[Fidelia]

A customer support staff should never downplay the complains of a customer no matter how simple it may sound.

 

[Fire&Rain]

Customer support should never be rude or dismissive let alone ignore customers concerns. Blaming the customer, giving false info or failing to follow up can damage trust really fast.

 

[Augusta]

They should not be hard to reach. Getting defensive.
Not updating customers.
Settling for the bare minimum.
Leave it all to the chatbots