What are the things that customer support service staff shouldn't ever do when serving a customer?

[King Belieal]

There are things that should not happen when providing customer support services to a customer as a support staff. What are those things that should be completely unheard of in providing customer support services?

 

[Springtime]

A customer service staff should never be rude to a customer. Such unfriendly gesture will send customers away.

 

[magnus2022]

There are things that should not happen when providing customer support services to a customer as a support staff. What are those things that should be completely unheard of in providing customer support services?

A customer care staff should not connive to scam or exploit his employer with a customer. There are many instances where customer care staff acted against the interest of his employer with a staff.

 

[Kross]

Customer care staff should never send a message that they don't have full knowledge of the programs and activities in the business organization.

 

[eLdavis]

They should never look down on a customer or consider their complaints or problems less important to handle.

 

[Fidelia]

A customer support staff should never downplay the complains of a customer no matter how simple it may sound.

 

[Fire&Rain]

Customer support should never be rude or dismissive let alone ignore customers concerns. Blaming the customer, giving false info or failing to follow up can damage trust really fast.

 

[Augusta]

They should not be hard to reach. Getting defensive.
Not updating customers.
Settling for the bare minimum.
Leave it all to the chatbots

 

[Kross]

They should not be hard to reach. Getting defensive.
Not updating customers.
Settling for the bare minimum.
Leave it all to the chatbots

When customer support staff become defensive, it always seems to annoy the customer so much. They must avoid that.