What entails poor customer support from a business?

[Fidelia]

We always hear of how important excellent customer support is for a business. What is the the scope of poor customer service and support? What would happen for you to conclude that a particular business doesn't have a great customer service and support?

 

[King Belieal]

The first thing about a poor customer support is that it always takes time before a response is given to a customer problem.

 

[Springtime]

I will consider the customer service is poor if my question is not answer promptly.

 

[eLdavis]

When there is no response or an extremely slow response, then that's enough for me to say their customer service is poor.

 

[Kross]

There is a business that I patronized that used to take up to three days to respond to an enquiry email. That's poor customer service.