What makes customers to trust a brand they discovered online?

[Min George]

In the online space, almost anyone can start selling. There is really no barrier to entry when it comes to selling online. What is the particular thing that can make a customer trust a brand that they found online?

 

[Springtime]

If you want to gain the trust of your target audience, provide detailed description of the product, the country of origin and have a good refund or replacement policy.

 

[eLdavis]

Another thing that can make potential customers trust your brand is your consistency. I won't buy from a brand that post about their services once in five months.

 

[bestwriter]

In the online space, almost anyone can start selling. There is really no barrier to entry when it comes to selling online. What is the particular thing that can make a customer trust a brand that they found online?

I buy a lot online and I first read reviews and go through the details of the concerned product by accessing their website

 

[Starmix]

The trust is based on the customer feedback. If the feedback is significantly impressive, then that would be the ground for other customers especially the new ones. They don't have a hesitation to buy online.

 

[Kera]

When an online brand is able to establish authenticity, people would naturally want to patronize the brand.

 

[Fire&Rain]

Clear branding, real reviews and active social media and decent customers service go a long way. If your website looks like it was made during dial up days people bounce.

 

[SilverLance]

Brands that are open about their practices, sourcing, and pricing tend to gain more trust. Providing clear information about product origins, manufacturing processes, and business ethics can reassure customers.

 

[Augusta]

Likely to trust a brand discovered online if it demonstrates authenticity, transparency, and a positive customer experience

 

[SilverLance]

Positive customer experiences can really enhance that trust factor.