What should a customer support staff do first on meeting a customer with complaints?

[Trush Jodie]

Customer support staff are the people that receive all the complains of dissatisfaction from the customers. What is the first thing that a good customer support staff should do on meeting a customer that has come with complains about the business and it's services?

 

[King Belieal]

A customer service staff should first acknowledge the frustration and inconvenience the customer must have faced to have the complaint.

 

[Stardom22]

Before everything is done they should start by greetings. Secondly they should acknowledge their presence and go straight on embarking the main problem for that customers.

 

[Augusta]

First try to calm the person down if they are angry. Then you quickly find a solution for the person complaints

 

[eLdavis]

I think the first thing to do would be to listen to their complaints first before taking any kind of action.

 

[Min George]

Flash the staff a smile and ask them what the complain is. That soft approach is very important to calm the customer.