Yeah, some times when we purchase goods from online we expect different thing and when we get the product delivered and when we see it is may not like we expected is so returning it is also some lose for the business owners. in my country some online shops are so scammers and they tray to foll the customers by sending them damaged goods and they don't accept any returns.That's so right, offline business and work are better in earning than offline. There are returned deliveries because of misunderstanding and that alone can cause a big impact on online selling that may affect the online business capital.