What is the place of empathy in the context of customer relationship?

[Fidelia]

As business people, we should also try to show empathy in our relationship with customers. One thing that always guides me when relating with customers is that I ask myself, "Would I like to be treated this way as a customer?" Showing empathy in our dealings with customers would help us to better serve them.

 

[Augusta]

Yes we are first humans before becoming a customer. You need to treat people well and know that it is in your place to help customers feel good when they come to your business

 

[Min George]

Your quality of service reveals the level of empathy you have for your customers. This can determine how often they'll keep patronizing you.

 

[Fidelia]

A business would serve a customer better when they have deep feelings for the customer and are passionate about solving the problems of the customer.

 

[kit_hung]

Yes we are first humans before becoming a customer. You need to treat people well and know that it is in your place to help customers feel good when they come to your business

Personality should come before any profit in the business world. If you welcome customers and make them feel at home they will come back again and again without even pushing them. Good service and polite language are a great magnet that attracts success and lasting respect to everyone who comes to support you on the street.

 

[Fidelia]

While it is true that what goes around comes around, we must be careful in our dealings with our clients. There should be room for empathy in customer relationship.