What is the place of empathy in the context of customer relationship?

[Fidelia]

As business people, we should also try to show empathy in our relationship with customers. One thing that always guides me when relating with customers is that I ask myself, "Would I like to be treated this way as a customer?" Showing empathy in our dealings with customers would help us to better serve them.

 

[Augusta]

Yes we are first humans before becoming a customer. You need to treat people well and know that it is in your place to help customers feel good when they come to your business