How to ensure that customers don't get bored while waiting to be served.

[Fidelia]

One of the worst things that can happen to a business is for customers to feel bored while waiting to be served. That boredom can make them want to give up waiting and leave. How can a small business ensure that customers don't get bored while waiting to be served?

 

[Springtime]

I think nowadays, customers always check their smartphones while waiting to be served.

 

[King Belieal]

That's the reason that a business person has to be extroverted. They can make small conversations with customers so they won't get bored.

 

[eLdavis]

Where i used to work, we had a tv and DSTV while the customers wait for their frames, they watch tv and we just have small talks while we watch as well.

 

[Kross]

Some business places have live sports events or musicals playing on TV so that customers won't get bored.

 

[Augusta]

Ensure a first-come, first-served system.
Keep the queue moving: Customers are more likely to be patient if they feel like they are making progress.

 

[SilverLance]

Offer complimentary snacks or beverages to create a welcoming atmosphere.

 

[Augusta]

Music: Play background music to create a pleasant atmosphere.

 

[SilverLance]

Playing background music can definitely enhance the atmosphere and make wait times feel shorter for customers.

 

[Augusta]

Playing background music can definitely enhance the atmosphere and make wait times feel shorter for customers.

Yeah a background music should be on so that they stay entertained for the duration of time they have to wait

 

[Kera]

Most important thing is that waiting times should not be too long else they would certainly be bored.

 

[Starmix]

It depends on the kind of business that customers wait. That could happen in an eatery. The customer might have waited for so long prompting her or him to leave. But it's best to extend patience.

 

[Augusta]

Most important thing is that waiting times should not be too long else they would certainly be bored.

This is another angle. The wait time should not exceed 45 minutes. customers have their itinerary and things to do