For some of us, our businesses have equipment and tools. And these tools need periodic maintenance/ repairs. Does your business have to outsource technical support or you have a technical support person/ department as part of your staff team?
How does your business get technical support?
- Thread starter King Belieal
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I do not run a business. I know a lot of SMEs who cannot afford to hire a full-time technical support staff. They usually seek the service of a freelance technical support personnel should they need help to maintain or repair their equipment.
Nomad
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I always called for professional help whenever I need technical assistants. I cannot keep a technicians on a payroll.
Most smaller businesses don't have technical support staff on payroll. Those guys charge very high for their services.
I rarely deal with direct customers. If there is a technical problem I usually can handle it or I ask the webhosting company or domain registrar to handle it. When there is very less paid work, support is usually not required.
I have a guy that I call to help me fix the sewing machine when it has problems. I pay him for every time he has to come.
I don't think for technical support you need to have a full staff for it unless it is a big organisation. but if not just have a stand by person you can always call for repairs
As of now l have a very small scale business that l can do most of its maintenance and repair work for the machine and equipment on my own. That's because the business is very is still growing.
eLdavis
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At the moment my business does not really need much of this, since I am currently working from home.
I had seen that the boss relied on the other business partners to get technically support among others
I bet that the business managers should make some proactive measures and formulate some policies that could help the businesses gain some technical support for that matter.
It is very important for a business to have a good relationship with people or businesses that give it technical support.
