A particular client never lets the new staff serve him. How do I handle such a situation?

[Min George]

Supposing you own a barbing salon and hire two staff barbers. One of the barbers has been there for five years while the other barber just has been a year with the business. The biggest client of the business only allows the older barber to serve him. No matter how much the newer barber tries to convince the client, he won't have any of it. Even if the older barber is out for three hours, the client would prefer to come back by that time to barb, rather than let the new barber serve him.

What can the owner of the barbing salon do about that situation?

 

[Kera]

Nothing the business owner can do but to allow the client to work with his own preferred staff. The customer is always right.

 

[Augusta]

Yeah you have to let the client be and make the new staff showcase his work more if he is efficient the client will decide later

 

[Min George]

The new staff is incompetent. Nothing more. When clients see that he is competent, they would let him serve them.

 

[Springtime]

The customer has the right to choose. I think the business owner should respect his/her choice.

 

[eLdavis]

You can't really do much about this, no one would let a newbie cut their hair. With time your clients will get use to the new staff.

 

[Fidelia]

You can't really do much about this, no one would let a newbie cut their hair. With time your clients will get use to the new staff.

I have been a newbie in someone's sewing shop. And all the customers wanted me to sew for them. That newbie right there most likely is not good at the job.

 

[eLdavis]

I have been a newbie in someone's sewing shop. And all the customers wanted me to sew for them. That newbie right there most likely is not good at the job.

That's why i said give the newbie time, most newbies who join barbing are usually those still learning. I remember when i first joined photo editing, where i normally work, no one wanted me to edit their pics cause i was new and learning. Within two months i had tons of people lining up, even those who refused to let me touch their pics the first time. And you know barbing salon is not like sewing where you can easily show pics of your previous works

 

[Starmix]

You can't force that person. He might have a bad experience in the past. He wanted the one he used to. Letting him come back to be served by the old worker is the best solution of his wish.

 

[aninditasen]

Supposing you own a barbing salon and hire two staff barbers. One of the barbers has been there for five years while the other barber just has been a year with the business. The biggest client of the business only allows the older barber to serve him. No matter how much the newer barber tries to convince the client, he won't have any of it. Even if the older barber is out for three hours, the client would prefer to come back by that time to barb, rather than let the new barber serve him.

What can the owner of the barbing salon do about that situation?

You can try to convince thr client or allow him to wait for the old barbar. Some people are very picky.

 

[freelancermaria]

Some clients prefer their favorite staff or employees. It’s best to let each client choose their preferred barber. I’m quite sure that other clients will select the new barber later.

 

[Augusta]

The customer has the right to choose. I think the business owner should respect his/her choice.

That's it allow the client works with who he is comfortable with and that's it

 

[Nomad]

If he is a valuable client you should do what he asks for. In the mean time also try to learn why he prefer someone and dislike someone

 

[Trush Jodie]

Some customers are very intentional about the person the services they get from a service business. And that client is one of such.

 

[Augusta]

Some customers prefer the same service provider, especially if they have built a rapport or trust with a particular individual. This preference for consistency can extend to wanting to interact with experienced staff.

 

[Kross]

The new barber should not feel bad. He should keep on delivering the few customers that allow him. Others have would trust him with time.

 

[Augusta]

The new barber should not feel bad. He should keep on delivering the few customers that allow him. Others have would trust him with time.

That's right now need to feel bad. He should continue to show himself skilled and worthy to himself and others

 

[Fidelia]

It can be very demoralizing to the new barber. It can make him to start being hostile with clients because he feels rejected. Hope he can control his emotions and stay up.

 

[Augusta]

Document the situation and communicate with the team to ensure consistent handling and support for new employees.

 

[King Belieal]

But if the new barber wasn't expecting that, then he is not a professional. He should have a strategy to convince the skeptical customers.