Do citizens find their phone calls, smses diverted ?

[neku]

I have noticed that a large number of citizens, especially those who are not well connected are finding that their phone calls, smses are diverted without a legally valid reason due to which they do not get orders or cannot access their online account. Are phone calls, smses of some citizens diverted without a legally valid reason?

 

[eLdavis]

No the only time this might happen over here is when there is a network issue, and this does not always happen.