Do small businesses have a customer service department, or only in big malls?

[Starmix]

Small businesses can have a customer service department, but it often looks different than what you’d find in a big corporate or mall. Big malls or corporations usually have dedicated customer service departments with specialized staff, phone lines, email support, and sometimes even physical service counters.

Small businesses may not have a formal department, but customer service is still crucial. It is often handled by the owner, designated employees, or all employees. In very small businesses, the owner is often the main point of contact. Some employees might have customer service as part of their job description. In some small businesses, everyone is responsible for providing good customer service.

Even if small businesses don't have a dedicated department, they still need to address customer inquiries, handle complaints, and provide support. They might use email, phone, social media, or in-person interactions to do so.

So while you are more likely to see a formal customer service department in a big mall or corporation, customer service is essential for businesses of all sizes. Small businesses just tend to handle it in a more flexible and personal way.

 

[Nomad]

Not all business can afford customer service department but most businesses do have someone to handle customer services.

 

[Augusta]

Small businesses that can afford do. It is not the size but the ability of the business to hire experts for the department

 

[eLdavis]

Most small businesses don't have this because they simply can't afford having one, not because they don't want to.

 

[Starmix]

Only corporate or malls provide the customers with Customer Service Center. The small stores do not have but it's the owner who settles the matter. There's also a designated employee to answer the call or urgent need of the customers.

 

[Min George]

Small businesss might not be able to afford a customer staff. The business owner handles the customer support by themselves.

 

[Starmix]

Indeed, I personally observed it in the store near my location. A dispute was being handled by the business owner. Only big malls or corporations are having a customer service department.

 

[Trush Jodie]

The organisation that I work in doesn't have a dedicated customer support team. Every staff is liable to help customers sort out their complaints.

 

[Augusta]

Customer service is the cornerstone of any successful business, particularly for small enterprises that thrive on building strong relationships with their clients

 

[Starmix]

Small businesses do not have a Customer Service Department only in big malls and stores; however, small businesses can address the problems or complaints of the customers to the store owner or to a personnel assigned to this

 

[Springtime]

Small businesses cannot afford to have a formal customer service department. That does not mean that they cannot provide great customer service. The owner or selected employees can do the job.