How do you deal with the customer conflicts with the online business

[Xtynehappy]

In every business conflict is something that is a must. For instance on the online business, how is the business manager expected to deal with those conflicts.

 

[Springtime]

If you encounter customer complaints, you should look into the problem and offer a solution. If it is the fault of the customer, explain to him/her clearly in a polite manner.

 

[Nomad]

Unless there are chargebacks I do not worry about complaining customers. However, I also try to address customers complain.