How does your business get technical support?

[King Belieal]

For some of us, our businesses have equipment and tools. And these tools need periodic maintenance/ repairs. Does your business have to outsource technical support or you have a technical support person/ department as part of your staff team?

 

[Springtime]

I do not run a business. I know a lot of SMEs who cannot afford to hire a full-time technical support staff. They usually seek the service of a freelance technical support personnel should they need help to maintain or repair their equipment.

 

[Nomad]

I always called for professional help whenever I need technical assistants. I cannot keep a technicians on a payroll.

 

[King Belieal]

I always called for professional help whenever I need technical assistants. I cannot keep a technicians on a payroll.

Most smaller businesses don't have technical support staff on payroll. Those guys charge very high for their services.

 

[neku]

I rarely deal with direct customers. If there is a technical problem I usually can handle it or I ask the webhosting company or domain registrar to handle it. When there is very less paid work, support is usually not required.

 

[Fidelia]

I have a guy that I call to help me fix the sewing machine when it has problems. I pay him for every time he has to come.

 

[Augusta]

I don't think for technical support you need to have a full staff for it unless it is a big organisation. but if not just have a stand by person you can always call for repairs

 

[Stardom22]

As of now l have a very small scale business that l can do most of its maintenance and repair work for the machine and equipment on my own. That's because the business is very is still growing.

 

[eLdavis]

At the moment my business does not really need much of this, since I am currently working from home.

 

[Xtynehappy]

I had seen that the boss relied on the other business partners to get technically support among others

 

[Stardom22]

I bet that the business managers should make some proactive measures and formulate some policies that could help the businesses gain some technical support for that matter.

 

[King Belieal]

It is very important for a business to have a good relationship with people or businesses that give it technical support.