Is it arrogance for a service provider to ask that customers call and book before coming to the shop/office?

[Kross]

I always have lots of things to do nowadays and I tell my customers to call me first and book a session before coming to the office. Some patrons are saying that I have started being proud. Simply because they were used to walking into the office at anytime to see me.

Is it arrogance to ask them to call and book me now?

 

[eLdavis]

It depends on the tune you used in telling them. Other than that, i don't see this as being rude. It's actually for their own good.

 

[Augusta]

Nothing arrogant about this. You just have to obey simple rules from a business owner and that's it

 

[Fidelia]

I don't see the rudeness in this. It is just that the service provider had already given that easy access from the start. And trying to lock that now would always bring resistance.

 

[King Belieal]

If it is a product store, I might say it could be arrogance when the customer can just walk into the shop. But for service business that the person has to move around, nothing arrogant about that.

 

[neku]

You can politely tell them that if they do not take an appointment, they may have to wait to meet and waste their time, especially if they are extremely busy.

 

[Springtime]

I do not see any arrogance in it. Making an appointment is better than waiting for a long time for the service required.

 

[Augusta]

Yes no arrogance about this. it is even to the good of the customer. you get there when you should to get serviced