The organization called me to change the negative review. Should I?

[Min George]

There is a business organization that I patronized around July last year. The experience was terrible. And after I managed to finish transacting with them, I dropped a negative review for them on Playstore and never patronized them again. It is six months now. They are calling me to apologize and that I should change the negative review and rating.

Do I need to oblige them that?

 

[Augusta]

No, this is no act of wickedness buy for them to sit up and know that they need to take customer service seriously. That'd just the truth

 

[Trush Jodie]

If you don't try their services, and you are sure it has improved, it would be unethical for you to change the negative reviews.

 

[Niyi Br]

I understand that the organization is feeling the heat for them to call you. But it is left to you to decide to change the negative reviews or not.

 

[Kera]

You are not obligated to improve the review because they called you. You might do so if their services has improved.

 

[Augusta]

We just have to know that we should always stand by the truth and not join to deceive others.

 

[King Belieal]

I would try their service at a small level for five more times and see if they have improved before I change the negative reviews.

 

[Starmix]

Don't change your review they will bully you and your reputation will be at stake. They might retaliate by expressing something unfavorable against you. Let them realize their mistakes and make amends to the cause of the negative reviews. I also experienced it in an online business. I rated Lazada poorly and some negative reviews, they pleaded but I was not convinced. I didn't change the rating and negative reviews.