What are the first things to do when a customer walks in with a complain?

[Min George]

Assuming you are a business owner, and a customer walks in to your business place and says that he or she has a complain about your business. What are the immediate next steps to do in that situation?

 

[gwolf666]

The immediate steps for handling a customer complaint are: listen carefully and empathetically to understand the problem, apologize if necessary, and seek a quick and fair resolution. Then, it's important to clearly communicate the actions that will be taken and follow up to ensure the customer is satisfied.

 

[oliver991]

I’d probably just start by listening without cutting them off. Most people calm down once they feel heard. Then I’d thank them for bringing it up, ask a couple of questions to understand what really went wrong, and let them know what I can do to fix it. Even if I can’t solve it right away, just showing I care usually makes a big difference.

 

[Fidelia]

I would first of all give the customer a seat to sit and offer him or her a cup of coffee. That would at least calm them down.

 

[eLdavis]

The first thing to do would he to carefully listen to their complaints, this way you can get a better understanding of what the issue is and how to solve it.

 

[Springtime]

The first thing to do is to listen with patience and empathy to the complaints, apologize and then offer a solution.

 

[Sanjeev]

The first thing is I will listen carefully and patiently whatever the person says and apologize for the problem the person might have faced.

 

[Min George]

Finding a way to make the customer comfortable to talk would help a long way to creating an impression of how the business handles complains.

 

[Kross]

You are not going to do anything but make the customer feel comfortable and you listen to his or her complain.

 

[oliver991]

Assuming you are a business owner, and a customer walks in to your business place and says that he or she has a complain about your business. What are the immediate next steps to do in that situation?

You keep the situation calm. You listen without interrupting. You note the exact problem so you can respond with clarity. You thank the customer for bringing it to you because this lowers tension. You fix what you can on the spot, or you give a clear next step with a time frame. You show the customer that you take responsibility, and most people walk away satisfied when they feel heard.