What are the first things to do when a customer walks in with a complain?

[Min George]

Assuming you are a business owner, and a customer walks in to your business place and says that he or she has a complain about your business. What are the immediate next steps to do in that situation?

 

[gwolf666]

The immediate steps for handling a customer complaint are: listen carefully and empathetically to understand the problem, apologize if necessary, and seek a quick and fair resolution. Then, it's important to clearly communicate the actions that will be taken and follow up to ensure the customer is satisfied.

 

[oliver991]

I’d probably just start by listening without cutting them off. Most people calm down once they feel heard. Then I’d thank them for bringing it up, ask a couple of questions to understand what really went wrong, and let them know what I can do to fix it. Even if I can’t solve it right away, just showing I care usually makes a big difference.

 

[Fidelia]

I would first of all give the customer a seat to sit and offer him or her a cup of coffee. That would at least calm them down.

 

[eLdavis]

The first thing to do would he to carefully listen to their complaints, this way you can get a better understanding of what the issue is and how to solve it.

 

[Springtime]

The first thing to do is to listen with patience and empathy to the complaints, apologize and then offer a solution.

 

[Sanjeev]

The first thing is I will listen carefully and patiently whatever the person says and apologize for the problem the person might have faced.

 

[Min George]

Finding a way to make the customer comfortable to talk would help a long way to creating an impression of how the business handles complains.